Brand & Experience Design

Brand Is Not Decoration.

It Is How You Win.

The brands that grow fastest have one thing in common: every visual, every word, and every interaction is a deliberate signal. We design brand experiences informed by AI-powered market positioning analysis - then build websites that convert visitors into customers.

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Our Approach
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Most Brand Work Is Beautiful. Most of It Doesn't Perform.

Brand built on founder taste instead of market data. Websites redesigned for aesthetics instead of conversion. Creative and growth treated as separate workstreams that never talk.

01

Most brand projects are based on what founders like, not what markets respond to. The result is beautiful work that doesn't perform - because perception was never the design brief.

02

The average website redesign fails to improve conversion rate. Usually because design and CRO are treated as separate workstreams - and the designer has never studied a heatmap.

03

Your website is the only channel where you control the entire experience. Most businesses invest heavily in driving traffic to it - and almost nothing in optimising what happens when visitors arrive.

Brand Strategy & Positioning

Before we open a design tool, we establish the strategic foundation. AI-powered competitive analysis maps your market, identifies positioning gaps, and validates the territory your brand should own.

Senior strategists then design the brand architecture - the positioning, the messaging hierarchy, the value proposition - that everything else is built on. Design without strategy is decoration.

Visual Identity Design

Logo, typography, colour palette, iconography, and brand guidelines. Every element designed to work across digital and print, at every scale, in every context.

We deliver comprehensive brand guidelines that your team and partners can implement consistently - because a brand that is applied inconsistently is a brand that is not building equity.

UX/UI Design

User experience design that begins with commercial objectives. Information architecture, wireframing, and high-fidelity design informed by CRO data and user behaviour research.

We design interfaces that guide visitors toward the actions that matter - not interfaces that win awards but fail to convert.

Web Development

Responsive web development built for performance, accessibility, and search visibility. We build on WordPress, Shopify, and headless architectures, ensuring every site we deliver achieves Core Web Vitals excellence and is structurally ready for search engine and AI crawler indexing.

Every site is built with schema markup, structured content, and technical SEO baked in from day one - not bolted on afterwards.

Built in partnership with Five Six Studio - a specialist creative and development team.

AI-Optimised Architecture

Most web agencies build sites that look good. We build sites that perform - in search, in AI answer engines, and in conversion. Entity-optimised content structure. Schema markup that AI platforms can parse. Content architecture designed for topical authority.

Your website as a growth asset, not just a digital brochure.

Brand Built on Data, Not Opinion

AI transforms brand from a subjective creative exercise into a market-validated positioning system - designed to perform in search, AI platforms, and conversion.

Market Positioning Analysis

AI scans your competitive landscape, brand perception signals, and customer language to identify positioning gaps your team hasn't seen - so brand strategy is built on market reality, not internal assumptions.

Conversion-First Design

Every design decision is validated against behavioural data. We don't guess what will convert - we know, because our CRO programme feeds insight directly into the design process from day one.

AI-Readable Architecture

Sites are structured for AI crawler comprehension, schema validation, and entity consistency - so your brand ranks in the places your customers are discovering businesses. Not just Google, but ChatGPT, Perplexity, and every AI surface that follows.

Brand and Web Projects Built to Perform.

BELO Lash - Brand, SEO & Web
Brand + Search Visibility

Full brand identity and digital presence built from the ground up for BELO Lash - a premium lash and beauty brand positioning in a competitive D2C market. Brand strategy established clear differentiation in the premium segment. The web build was delivered in partnership with Five Six Studio, with entity-optimised content architecture and technical SEO built in from day one. Organic search visibility grew as the site's topical authority compounded over time.

Programme: Brand strategy · Visual identity · Web design & development · Technical SEO · Ongoing growth

D2C Technology Brand - Rebrand & CRO
Conversion-Led Rebrand

Complete rebrand and website redesign for a D2C technology brand that had grown beyond its original identity. AI-powered competitive analysis identified a premium positioning gap in the market. The new brand was designed with conversion architecture built in - heatmap data and A/B test insights informed every page design. The resulting site achieved a 40% improvement in conversion rate within 90 days of launch, attributable to the CRO-informed design process.

Programme: Brand strategy · Visual identity · UX/UI design · Five Six Studio web development · CRO integration

What Brand & Web Reporting Looks Like.

Project milestones, site performance metrics, and commercial outcomes - tracked from strategy through to launch and beyond.

Viaduct Brand & Web Dashboard - Project Tracker
Perf Score
98
Core Web Vitals: Pass
SEO Score
100
Technical SEO: Complete
CVR Post-Launch
+40%
vs pre-rebrand baseline
Schema Entities
12
Validated & indexed
Project Milestones
Brand strategy & positioning completedWeek 2 - Delivered on schedule
Visual identity design approvedWeek 6 - 2 revision rounds
UX wireframes & hi-fi design approvedWeek 11 - CRO-validated
Development & QA completeWeek 17 - All CWV passed
Post-launch CRO programme activeOngoing - Test velocity: 3/sprint
Brand Health Signals
Organic Visibility
+78%
AI Citations
+62%
Direct Traffic
+45%
Page Speed
98/100

Who you'll work with

Arabella Murray

Arabella Murray

Creative Director

Alexandra Murray

Alexandra Murray

Head of Social Strategy & Growth

Brand & Web Design Guides

In-depth guides on brand strategy, web development, and AI-era brand visibility - for ambitious digital businesses.

Brand Strategy

How to Build a Digital Brand That Performs in Search, AI, and Social Simultaneously

Why the strongest digital brands are built on a unified positioning strategy - not separate workstreams for SEO, ads, and social - and how to unify them around a single brand architecture.

Web Development

The Technical SEO Checklist for New Website Launches: What Most Agencies Miss

Before you push a new site live, these are the technical SEO and Core Web Vitals checks that will determine whether you rank or disappear - and which are most commonly skipped.

AI & Brand

How AI Is Changing Brand Perception: Entity Optimisation and What It Means for Your Digital Identity

How AI platforms build and maintain brand entities - and how to ensure your business is represented accurately and prominently across every AI surface where customers are searching.

FAQ

Common Questions About Brand & Web

Do you do branding without web development?

Yes. We offer brand strategy and visual identity as standalone engagements. Clients receive a full brand guidelines document, logo suite, colour and typography system, and supporting assets - ready for implementation across any channel or platform. Many clients start with brand strategy and visual identity, then return for web design and development once the foundation is established.

What CMS do you build on?

Primarily WordPress and Shopify, with headless architecture for more complex requirements. Every build includes Core Web Vitals optimisation, schema markup, structured content, and technical SEO as standard - not as optional extras. We do not build sites that look good but fail to rank or convert.

How long does a brand project take?

Brand strategy and visual identity: 6–8 weeks. Website design and development: 10–16 weeks depending on scope. Full brand and web project: 16–24 weeks. We use sprint-based delivery with clear milestones and client review at every stage. Timelines are agreed at the outset and managed proactively - no invisible progress, no surprise delays.

Is web development done by your team?

Our web design and development is delivered through our partnership with Five Six Studio - a specialist creative and development team who collaborate closely with our strategy and growth team. This structure means you get specialist creative capability with growth strategy baked in from day one. Five Six Studio are an integral part of how we deliver brand and web projects.

Build a Brand That Performs.

We'll audit your current brand and digital presence, map the competitive landscape, and show you exactly where you are losing ground - and how to win it back.

Start With a Brand Audit
our approach